Warranty

Lifetime Warranty

General & Lifetime Warranty Information

Haunt Visions stands behind every product that it sells.Resale items such as lighting, sound equipment and atmospheric modifiers(ie fog machines) have a manufacturers warranty which is supported by Haunt Visions. If your equipment fails within the designated warranty period, you can count on Haunt Visions to support the warranty.

Haunt Visions (hereafter referred to as HV) offers a Lifetime Warranty on most products it manufacturers. This warranty, unique in it's class, represents tremendous added value to all resellers and end users of HV's products.
HV's standard Lifetime Warranty provides customers with return to factory repairs for HV's products that fall under the conditions of the warranty coverage. Products returned to HV for factory repair are repaired for free of charge and shipped back to the customer within 30 days of arrival at a HV repair center.

This limited Warranty applies to HV products purchased in the United States and Canada.

 

Limited Lifetime Warranty Policy

Subject to the schedules set forth below, HV products carry a limited lifetime parts and labor warranty, that is, HV warrants to the original purchaser of each new product that the product will be free from defective materials and workmanship. Purchaser's sole remedy for any such defect shall be repair or replacement, at our discretion, of any unit of our manufacture, which under normal installation, use and service, exhibits such defect: provided that the unit is delivered to us or our authorized service center in the same condition as originally provided for our examination, with all transportation charges prepaid, within the serviceable lifetime of the product for which it was purchased by its original purchaser and provided that such examination discloses, in our judgement, that it is thus defective.

If it is deemed that the client can make the repair themselves, the necessary parts and instructions will be shipped to the client, with telephone/email technical support available.
The lifetime is the serviceable life of the product. This is defined as the period during which spare parts (components) are available or for a minimum of two years from the date of manufacture, whichever is the longer. Should the product prove to be irreparable, HV reserves the right to substitute an equivalent product.

This warranty does not extend to any products which have been subjected to misuse, neglect, accident, fire, flood, physical damage, incorrect wiring not of HV's doing, improper installation or testing, unauthorized modification, use in violation of instructions furnished by us or repair by an unauthorized third party.

This warranty will be void if the products, serial number or other identification marks have been defaced, damaged or removed.

Except as expressly specified, the products are provided "as is". HV makes no representation or warranty of merchantability, fitness for a particular purpose, non-infringement or of technological value and shall not be liable for any incidental, special or consequential damages resulting from the use, inability to use, or failure of any of HV's products or for direct damages in excess of the purchase price of the applicable product.
Your statutory rights are not affected by this warranty.

Product returned to HV must be pre-authorized by HV with an RAN (Return Authorization Number) number marked on the outside of the package and sent prepaid, insured and packaged for safe shipment. If we determine that the product is not covered by the warranty, then the cost of repair at our then current rate and all transportation costs will be paid by you.

Limited Lifetime Warranty Schedules

Part 1 details what is deemed outside of warranty cover.
Part 2 details defined lifetimes for certain products

Part 1:
O.E.M. parts such as lighting, sound equipment and fog machines are covered by the original manufacturers factory warranty. These warranties are not extended.
Non-HV Repair Damage-  This is where a product has been repaired by an unauthorized third party or where non- approved or incorrect components have been fitted.
Improper installation will void the warranty.
Modifications made by parties other than HV may void the warranty. (this is examined on a case by case basis)
The lifetime warranty is for the original purchaser and is non-transferable.

Part 2:
Living Wall Material which is used in The Living Wall, The Door and Barrel Basher has a life-span of three years (though it has been known to last up to 10 years) and is warranted as such.
Other Damage:
Other damage covers problems which are not detailed elsewhere in this document.
In an effort to improve the quality of our products, repairs may have upgrades applied that improve the reliability of the product. All other upgrades such as enhanced features will be chargeable at the applicable rate.

Quick Contact Info

Phone:
314.776.3939  Office
314.772.8146  Fax

E-mail:
sales@hauntvisions.com

Hours:
9:00 am - 5:30 pm (central time)

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